Shipping policy

Thank you for shopping at Solace ZA! We are committed to delivering your order accurately, safely, and on time. Please review our shipping policy below for full details on order processing, rates, and delivery estimates.

1. Order Processing Time

Standard Processing: All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

You will receive a notification with tracking details once your order has dispatched.

2. Shipping Rates & Delivery Time

Main Centres (Gauteng, Cape Town, Durban, etc.):

Estimated Delivery Time: 2 to 4 Business Days

Shipping Fee: Calculated at checkout

Regional & Remote Areas:

Estimated Delivery Time: 3 to 7 Business Days

Shipping Fee: Calculated at checkout

3. Order Tracking

Once your package leaves our facility, you will receive a confirmation email containing a tracking number and a direct link to monitor your delivery status in real-time.

4. Incorrect Shipping Information

Please ensure that your shipping address and contact numbers are accurate when placing your order. We are not responsible for delays or failed deliveries caused by incomplete or incorrect address details provided at checkout.

If you notice an error in your address, please contact us immediately at 072 901 8924 or info.solaceza@gmail.com so we can update your order prior to dispatch.

5. Damaged or Lost Packages

Damaged Items: If your order arrives damaged, please take photographs of the package and contents and contact us within 48 hours of delivery.

Lost Packages: If your package is delayed or appears lost in transit, please notify customer support so we can liaise with the courier company to investigate and resolve the issue.

Business & Dispatch Address

For returns, collection inquiries, or business correspondence, our facility is located at:

Address: 800 Block U2, Mabopane, Pretoria, 0190, South Africa

If you have any questions or concerns regarding shipping and delivery, please feel free to contact us:

Phone / WhatsApp: 072 901 8924

Email: info.solaceza@gmail.com

Website: https://solaceza.store